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| About Us Air surfing Is a part of Kites R Us Ltd which is a family run company that unlike many others do not just sell kites but who actually enjoy kiting and have been involved with kites for many years, going as far back as when stunt kites where the rage in the mid seventies with light weight aluminium tubes. We pride ourselves on being honest and are always happy to try and assist when ever possible. We have set up a forum for anyone to ask or reply to questions and generaly help everyone when we are unable, further to that we believe we are dedicated to our customers and would like you to tell us if you are unhappy or feel we could have done something better. If you have any suggestions or comments please email us using the contact us link on the store page. Our Contact details: Air surfing 237 Maidstone Road Gillingham Kent ME8 0EX United Kingdom Phone: 01634 778081 0845 868 368 2 (Lo-Call) Fax: 0870 478 461 7 (National Rate) Email: orders [at] airsurfing [dot] co [dot] uk Kites R Us Ltd Reg 05970158 If you wish to view any of the products on this site then please contact us directly to arrange an appointment. |
| Making A Purchase ***************** ALL PRICES AND ORDERS ARE IN GBP £ Great British Pounds NOT DOLLARS $ ***************** Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by clicking on the add to basket button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Discount Vouchers - Are only valid for orders with product values of £5.00 or more. Vouchers and Offer Codes are issued as a promotion or gesture of good will, we reserve the right to withdraw or reject any voucher codes that have not been used in good faith. Only 1 discount, voucher or offer code can be used per order. All orders are payable in full before despatch If you prefer not to use a credit card online then select the method requesting a "Call Back" and we can take your details over the phone or you can always send us a cheque just place your order and when you get to the payment page use the "Cheque - Order Held Awaiting Cheque" Option in the check out stage - Then print your order and send it to use via post and we will process it as soon as we recieve it. Cheques Should be made payable to "Kites R Us" If you wish to pay by cheque then funds must be cleared prior to despatch of goods. We accept the following credit cards via Protx and Natwest Streamline  We also accept payment via Nochex and Paypal but an additional charge will be added to your order if you use these methods. Business Accounts Are Avaliable with unique customer login please contact us directly for details. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing or we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. SPECIAL OFFERS - Discount codes can not be used with any products or sets that have already been discounted. NOTICE : - Some of the products featured on this site can be dangerous when used without training or not for what they were designed for. "Kites R Us" will not be liable for any damage or injury caused when using any of the products purchased from this site. By accepting our terms and conditions in the checkout stages you are accepting full responsibility for any damge or injury caused and will not hold "Kites R Us" responsible. If you are unhappy with these terms then you should not purchase the product. |
| Shipping And Handling Delivery is charged by weight and location. UK customers have a number of varying delivery options, European and International orders are all dispatched by Parcel Force Global Priority Service or AirSure. AirSure is only available for items sized as follows 150mm x 150mm x 600mm Box or 70mm x 900mm Tube. If your item is too big to be sent via this method we will contact you. We shall dispatch you item by Royal Mail, Parcel Force or Carrier. If you have requested a faster delivery method then we shall ensure we do our best to dispatch your order via that method, Next day is not guaranteed and is at the discretion of the carrier. We can not be held responsible for any cost incurred for none delivery. EU, Eire and International Orders - We will supply orders to overseas customers, however we operate strict security measures and reserve the right to refuse and refund any orders placed if they fail to meet any of our policies. If you are unsure then please contact us. All EU and International orders are sent recorded using either Global Priority or AirSure Service and delivered normally within 2-3 Days. Please note customs in receiving countries may hold the goods for inspection and delay delivery. We can not be held responsible for these delays. |
| Delivery Schedule Charges start @ £2.00 and are dependant on weight and location. Standard Delivery can take 2-7 Days (Normally 2 or 3 days) Carrier 1-2 Working Days (Sent via DHL or UPS) Carrier 3-4 Working Days (Sent via DHL or UPS) Parcel Force 24 next day Parcel Force 48 2 days International is dependant on country and customs delays, normally up to 5 days Please remember these times are week days and are from dispatch and not from order, some deliveries can be made on a Saturday but you must contact us to arrange special delivery. Next day delivery is day after the item is despatched not the day ordered and maybe delivered up to 6pm. If you must have the item by a specific time then please contact us directly and we can arrange a special am delivery to suit you. Please remember this is a custom service and is charged according to the special arrangements you require We will always try and send your items by the fastest delivery service possible. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if it is likely to be more than a few days late. |
| Credit Card Security When the order is placed at our website, credit card numbers are processed using PROTX & NatWest Streamline unless you choose to pay via Paypal or Nochex. PROTX use there own secure servers that are fully endorsed by Streamline, VISA & Master Card. If you wish to know more you can visit http://www.protx.com for details. Please always make sure you are on a secure server by - 1) Checking the payment page URL starts https 2) The Golden Padlock  is visable in you browser. Credit Card Numbers are not held in clear text on any web site and you can be assured that PROTX have to comply with the strictest security procedures required by your credit card company. Address verification is made in real time with you card issuer and it validates you address, postcode and security numbers. If you card gets declined this could be because some of the information fails to be verified or you are shipping to an address not authorised by you credit card company |
| Guarantee If you have a problem with your kite please contacts us, the manufacturers will repair, or replace any item that is found to be faulty. If you believe your kite does not fly the way it should Brookite will test fly any kite we return and issue us with a report. Never return an item without a returns number as the item will not be accepted and is likel;y to be returned unopened |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01634 778081 (International +44 01634 778081 ) or fax us on 0870 478 461 7 or write to us at 237 Maidstone Road Gillingham Kent ME8 0EX United Kingdom |
| Privacy Policy Air surfing do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We want you to be absolutely satisfied with the items you purchase. In the unlikely event that you have to return faulty goods to us, we will replace, repair or refund the cost of the returned item in full. In exceptional circumstances, goods that you have ordered may be unavailable and we will do our best to provide equivalent goods. If you wish to cancel your order then please let us know immediately and we will arrange a full refund. If an item has been specially ordered or customised for you then these items will be subject to any costs already incurred. We also ask that if you call to cancel an order that you also put it in writing by either email or post to help avoid any confusion. Please note Video's, DVD's, Safety Equipment and Helmets are non-returnable. If you wish to return an item you do not require then you must contact us and request a returns number - never return any item without this authorisation. Goods return must be in a saleable condition and in the condition you received them, in all of the original packaging, and returned within seven working days of the delivery of the goods to you. Upon satisfactory receipt, we will pay the refund due to you, less any postage. International orders are non returnable and damaged deliveries can not be claimed for. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |